Frequently Asked Questions

How much do I have to pay Kerb to list my parking space?

Nothing. You can list your space for free.

How much do I have to pay to find parking spaces on Kerb?

Nothing. Kerb is a free service for users around the world.

How much does Kerb charge me if I list my parking space and get a confirmed booking?

Kerb takes 20% of any booking fee, in order to pay for its platform and staff, and collects any taxes (GST/VAT/TVA, etc) required by the local authorities in each country.

Is Kerb like Airbnb, but for parking?

We get asked this a lot. Yes, you could say that Kerb is similar to Airbnb in that it is a peer-to-peer service in which people can lease parts of their private property to people looking for a parking space. But Kerb is also quite different from Airbnb, in that it does not generally involve a user physically entering your home. This means that a user-leaser transaction on Kerb is generally more straightforward than a user-leaser transaction on Airbnb.

I’d like to lease my parking space on Kerb. However, the building in which the parking space is located requires an access code. How can I communicate this access code to someone who has booked the space, without making it viewable by the general public?

When a Leaser confirms a booking request, the person making the request receives confirmation of the booking request, and any ‘Special Instructions’ that you provided when you listed your parking space. These ‘Special Instructions’ (which might include details such as a building access code, a hiding place for a key, or a password to give to a security guard) are only visible to the person who has booked your parking space. They are not viewable by the general public.

What happens if someone is parked in the parking space I have booked through Kerb?

When you book a parking space through Kerb, the person leasing that space is notified, at which point the leaser either accepts or declines your booking request. If the leaser accepts your booking request, they are paid the listed booking fee (minus applicable fees) and are bound by Kerb’s Terms of Service to honor that booking – ie, they are obliged by Kerb’s Terms of Service to make that parking space available for the times you have booked it. If, by any chance, you have booked a parking space and you cannot access this space, you should immediately contact the owner – contact details for whom will have been provided when you book a parking space. Kerb takes a very strict position on Leasers who do not honor bookings and will deactivate any Leasers’ accounts if they are not honoring bookings.

Will Kerb compensate me if someone damages my vehicle when I am parked in a space I rented through the Kerb platform?

No. Your use of the Kerb platform, and, by extension, your acceptance of the Kerb Terms of Service, indemnifies Kerb against any damage to your vehicle

Will Kerb compensate me if a user damages a property, parking space or a nearby vehicle, while they are parked in a space they rented through the Kerb platform?

No. Your use of the Kerb platform, and, by extension, your acceptance of the Kerb Terms of Service, indemnifies Kerb against any damage to a property, parking space or nearby vehicle, while a User is parked in a space they rented through the Kerb platform.

If I lease my parking space on the Kerb platform, do I need to pay tax on any money I earn?

Kerb’s Terms of Service state that you accept all responsibility for payment of tax on any money you earn from leasing your property. Before you lease your parking space on Kerb, you will need to find out whether local zoning or residential laws in your city prevent you from listing your private parking space to earn money.

Can I shut down my Kerb account at any time?

Yes. You can deactivate your account at any time. However, in the event that you have a leasing or booking which is ‘live’, Kerb will not allow you to deactivate your account until that leasing or booking is complete. In the event that you cancel a booking or leasing prematurely, the relevant cancellation fees – as stated in Kerb’s Terms of Service - will apply.

Can I lease multiple parking spaces on Kerb?

Yes. Note, however, that by leasing a parking space on Kerb, you agree to it Terms of Service. Specifically, you acknowledge that you are legally entitled to lease any parking space(s) that you list on the Kerb app or website.

Why is my city not listed on Kerb?

Kerb is localized for 300 cities around the world. If your city is not listed on Kerb, you can still use Kerb like people in other cities. The Kerb app (or website) will simply show the generic version in English.

If I lease my parking space on Kerb, when will I get paid?

The booking fee owing to you – minus Kerb’s commission and any taxes – will be forwarded to you within 28 days of the booking date.

Can I switch off text notifications from Kerb?

Yes, you can. Simply send an email to noSMS@kerb.works. Note, however, that notifications are an important part of using the Kerb service. Kerb takes no responsibility for messages and notifications you did not receive, if you have switched off the said services.

Can I park my bus or truck via the Kerb app or website?

At the moment, Kerb only allows bookings from cars, boats, motorbikes and helicopters. If you have a type of vehicle which is not currently permitted on Kerb, please send an email to JustAsk@Kerb.works and specifically state which type of vehicle you’d like to list. Kerb will consider any such requests it receives.

I’d like to speak to a Kerb Customer Service person. Who do I contact?

Please send an email to JustAsk@Kerb.works. A Kerb Customer Success Manager will get back to you within a few hours.

I have a question about privacy. Who do I contact?

Please send your email to Privacy@kerb.works. A Kerb Customer Success Manager will get back to you within a few hours.

I’d like to run a feature/story on Kerb in the media in my country. Who do I contact?

Please send your email to WriteAbout@kerb.works. A Kerb Customer Success Manager will get back to you within a few hours.