FAQ - Kerb

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions How To Use Kerb

Q :

How much do I have to pay to find parking spaces on Kerb?

A :

Nothing. Kerb is a free service for users around the world.

Q :

What happens if someone is parked in the parking space I have booked through Kerb?

A :

When you book a parking space through Kerb, the person leasing that space is notified, at which point the leaser either accepts or declines your booking request. If the leaser accepts your booking request, they are paid the listed booking fee (minus applicable fees) and are bound by Kerb’s Terms of Service to honor that booking – ie, they are obliged by Kerb’s Terms of Service to make that parking space available for the times you have booked it. If, by any chance, you have booked a parking space and you cannot access this space, you should immediately contact the owner – contact details for whom will have been provided when you book a parking space. Kerb takes a very strict position on Leasers who do not honor bookings and will deactivate any Leasers’ accounts if they are not honoring bookings.

Q :

Will Kerb compensate me if someone damages my vehicle when I am parked in a space I rented through the Kerb platform?

A :

No. Your use of the Kerb platform, and, by extension, your acceptance of the Kerb Terms of Service, indemnifies Kerb against any damage to your vehicle.

Q :

Can I park my bus or truck via the Kerb app or website?

A :

Yes. Kerb has spaces available for cars, motorbikes, helicopters, boats, trucks, caravans and storage containers. Simply filter your search by selecting the corresponding icon for your vehicle type.

Q :

With Instant Booking, can I still see who booked and when the booking starts?

A :

Absolutely. When a user books your parking space, Kerb will send you an email, SMS and a push notification, depending on your notification settings. The booking details will appear in the ‘Manage my space(s)’ tab.

Q :

How much do I have to pay Kerb to list my parking space?

A :

Nothing. You can list your space for free.

Q :

How much does Kerb charge me if I list my parking space and get a confirmed booking?

A :

Kerb takes 20% of any booking fee, in order to pay for transaction fees, hosting fees, support staff, better tools for space owners, enhancing trust and safety, and any tax components (GST/VAT/TVA, etc) we are required to collect by the local authorities in each country for providing the service.

Q :

I’d like to list my parking space on Kerb. However, the building in which the parking space is located requires an access code. How can I communicate this access code to someone who has booked the space, without making it viewable by the general public?

A :

When a leaser confirms a booking request, the person making the request receives confirmation of the booking request, and any ‘Special Instructions’ that you provided when you listed your parking space. These ‘Special Instructions’ (which might include details such as a building access code, a hiding place for a key, or a password to give to a security guard) are only visible to the person who has booked your parking space. They are not viewable by the general public.

Q :

Will Kerb compensate me if a user damages a property, parking space or nearby vehicle, while they are parked in a space they rented through the Kerb platform?

A :

No. Your use of the Kerb platform, and, by extension, your acceptance of the Kerb Terms of Service, indemnifies Kerb against any damage to a property, parking space or nearby vehicle, while a user is parked in a space they rented through the Kerb platform.

Q :

If I lease my parking space on the Kerb platform, do I need to pay tax on any money I earn?

A :

Kerb’s Terms of Service state that you accept all responsibility for payment of tax on any money you earn from leasing your property. Before you list your parking space on Kerb, you will need to find out whether local zoning or residential laws in your city prevent you from listing your private parking space to earn money.

Q :

Can I lease multiple parking spaces on Kerb?

A :

Yes. Note, however, that by leasing a parking space on Kerb, you agree to the Terms of Service. Specifically, you acknowledge that you are legally entitled to lease any parking space(s) that you list on the Kerb app or website.

Q :

If I lease my parking space on Kerb, when will I get paid?

A :

The booking fee owing to you – minus Kerb’s commission and any taxes – will be forwarded to you within 2 business days of the booking confirmation.

Q :

Can I switch off Instant Booking when I want to?

A :

Yes. Simply click on the ‘Manage my space(s)’ tab, ‘Edit’ your space, click on the ‘Mark out your parking spaces’ section, ’Select all Spaces’, ‘Edit selected’, go to the ‘Advanced’ tab and disable ‘Instant Book’. Or send us an email at justask@kerb.works.

Q :

Can I mark certain days as unavailable?

A :

Yes. Click on the ‘Manage my space(s)’ tab, ‘Edit’ your space, click on the ‘Mark out your parking spaces’ section, ’Select all Spaces’, ‘Edit selected’, go to the ‘Availability’ tab and scroll down to the calendar. You can mark certain days as unavilable by selecting them on this calendar.

Q :

Is Kerb like Airbnb, but for parking?

A :

We get asked this a lot. Yes, you could say that Kerb is similar to Airbnb in that it is a peer-to-peer service in which people can lease parts of their private property to people looking for a parking space. But Kerb is also quite different from Airbnb, in that it does not generally involve a user physically entering your home. This means that a user-leaser transaction on Kerb is typically more straightforward than a user-leaser transaction on Airbnb.

Q :

Can I shut down my Kerb account at any time?

A :

Yes. You can deactivate your account at any time. However, in the event that you have a leasing or booking which is ‘live’, Kerb will not allow you to deactivate your account until that leasing or booking is complete. In the event that you cancel a booking or leasing prematurely, the relevant cancellation fees – as stated in Kerb’s Terms of Service - will apply.

Q :

Why is my city not listed on Kerb?

A :

Kerb is localised for 600 cities around the world. If your city is not listed on Kerb, you can still use Kerb like people in other cities. The Kerb app (or website) will simply show the generic version in English.

Q :

Can I switch off text notifications from Kerb?

A :

Yes, you can. Simply send an email to noSMS@kerb.works. Note, however, that notifications are an important part of using the Kerb service. Kerb takes no responsibility for messages and notifications you did not receive, if you have switched off the said services.

Q :

I’d like to speak to a Kerb Customer Service person. Who do I contact?

A :

Please send an email to JustAsk@kerb.works. A Kerb Customer Success Manager will get back to you within a few hours.

Q :

I have a question about privacy. Who do I contact?

A :

Please send your email to JustAsk@kerb.works. A Kerb Customer Success Manager will get back to you within a few hours.

Q :

I’d like to run a feature/story on Kerb in the media in my country. Who do I contact?

A :

Please send your email toWriteAbout@kerb.works. A Kerb Customer Success Manager will get back to you within a few hours.

Q :

Can I contact the parker or leaser?

A :

Please send your email to Yes you can. Leasers will find Messages in the ‘Manage my space(s)’ tab, users will find Messages in the ‘Bookings’ tab.

If you believe in the global opportunity that Kerb represents,  and are someone who understands the value proposition and economics of  a 'platform-play' like Kerb, we want to hear from you.

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