FAQ - Kerb

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions How To Use Kerb

Q :

How much do I have to pay Kerb to list my parking space?

A :

Nothing. You can list your space for free.

Q :

How much do I have to pay to find parking spaces on Kerb?

A :

Nothing. Kerb is a free service for users around the world.

Q :

How much does Kerb charge me if I list my parking space  and get a confirmed booking?

A :

Kerb takes 20% of any booking fee, in order to pay for its  platform and staff, and collects any taxes (GST/VAT/TVA, etc)  required by the local authorities in each country. 

Q :

Is Kerb like Airbnb, but for parking?

A :

We get asked this a lot. Yes, you could say that Kerb is similar  to Airbnb in that it is a peer-to-peer service in which people  can lease parts of their private property to people looking for  a parking space. But Kerb is also quite different from Airbnb,  in that it does not generally involve a user physically entering  your home. This means that a user-leaser transaction on Kerb is  typically more straightforward than a user-leaser transaction on  Airbnb.

Q :

I’d like to list my parking space on Kerb. However, the  building in which the parking space is located requires an  access code. How can I communicate this access code to someone  who has booked the space, without making it viewable by the  general public?

A :

When a leaser confirms a booking request, the person making the  request receives confirmation of the booking request, and any  ‘Special Instructions’ that you provided when you listed your  parking space. These ‘Special Instructions’ (which might include  details such as a building access code, a hiding place for a  key, or a password to give to a security guard) are only visible  to the person who has booked your parking space. They are not  viewable by the general public.

Q :

What happens if someone is parked in the parking space I have  booked through Kerb?

A :

When you book a parking space through Kerb, the person leasing  that space is notified, at which point the leaser either accepts  or declines your booking request. If the leaser accepts your  booking request, they are paid the listed booking fee (minus  applicable fees) and are bound by Kerb’s Terms of Service to  honor that booking – ie, they are obliged by Kerb’s Terms of  Service to make that parking space available for the times you  have booked it. If, by any chance, you have booked a parking  space and you cannot access this space, you should immediately  contact the owner – contact details for whom will have been  provided when you book a parking space. Kerb takes a very strict  position on Leasers who do not honor bookings and will  deactivate any Leasers’ accounts if they are not honoring  bookings.

Q :

Will Kerb compensate me if someone damages my vehicle when I am  parked in a space I rented through the Kerb platform?

A :

No. Your use of the Kerb platform, and, by extension, your  acceptance of the Kerb Terms of Service, indemnifies Kerb  against any damage to your vehicle.

Q :

Will Kerb compensate me if a user damages a property, parking  space or nearby vehicle, while they are parked in a space they  rented through the Kerb platform?

A :

No. Your use of the Kerb platform, and, by extension, your  acceptance of the Kerb Terms of Service, indemnifies Kerb  against any damage to a property, parking space or nearby  vehicle, while a user is parked in a space they rented through  the Kerb platform.

Q :

If I lease my parking space on the Kerb platform, do I need to  pay tax on any money I earn?

A :

Kerb’s Terms of Service state that you accept all responsibility  for payment of tax on any money you earn from leasing your  property. Before you list your parking space on Kerb, you will  need to find out whether local zoning or residential laws in  your city prevent you from listing your private parking space to  earn money.

Q :

Can I shut down my Kerb account at any time?

A :

Yes. You can deactivate your account at any time. However, in  the event that you have a leasing or booking which is ‘live’,  Kerb will not allow you to deactivate your account until that  leasing or booking is complete. In the event that you cancel a  booking or leasing prematurely, the relevant cancellation fees –  as stated in Kerb’s Terms of Service - will apply.

Q :

Can I lease multiple parking spaces on Kerb?

A :

Yes. Note, however, that by leasing a parking space on Kerb, you agree to the Terms of Service. Specifically, you acknowledge that  you are legally entitled to lease any parking space(s) that you  list on the Kerb app or website.

Q :

Why is my city not listed on Kerb?

A :

Kerb is localised for 600 cities around the world. If your city  is not listed on Kerb, you can still use Kerb like people in  other cities. The Kerb app (or website) will simply show the  generic version in English.

Q :

If I lease my parking space on Kerb, when will I get paid?

A :

The booking fee owing to you – minus Kerb’s commission and any  taxes – will be forwarded to you within 2 business days of the booking confirmation.

Q :

Can I switch off text notifications from Kerb?

A :

Yes, you can. Simply send an email to  noSMS@kerb.works. Note,  however, that notifications are an important part of using the  Kerb service. Kerb takes no responsibility for messages and  notifications you did not receive, if you have switched off the  said services.

Q :

Can I park my bus or truck via the Kerb app or website?

A :

Yes. Kerb has spaces available for cars, motorbikes, helicopters, boats, trucks, caravans and storage containers. Simply filter your search by selecting the corresponding icon for your vehicle type.

Q :

I’d like to speak to a Kerb Customer Service person. Who do I contact?

A :

Please send an email to JustAsk@kerb.works. A  Kerb Customer Success Manager will get back to you within a few  hours.

Q :

I have a question about privacy. Who do I contact?

A :

Please send your email to JustAsk@kerb.works. A  Kerb Customer Success Manager will get back to you within a few  hours.

Q :

I’d like to run a feature/story on Kerb in the media in my  country. Who do I contact?

A :

Please send your email to WriteAbout@kerb.works.  A Kerb Customer Success Manager will get back to you  within a few hours.

If you believe in the global opportunity that Kerb represents,  and are someone who understands the value proposition and economics of  a 'platform-play' like Kerb, we want to hear from you.

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