Policies

Refund Policy

Last updated 28 September 2016

This Refund Policy details how Kerb handles instances where a User or Leaser wishes to cancel a booking they have made through the Kerb platform, or needs to cancel a booking due to unforeseen circumstances.

As a User of the Kerb Service, if you cancel your booking for a parking space before the requested booking has been confirmed by a Leaser, Kerb will cancel any pre-authorization to your credit card and will refund any amounts owing to your credit card, in a commercially reasonable time. IN ALL OTHER CASES, AND WITHOUT EXCEPTION, IF YOU CANCEL A BOOKING AFTER THE BOOKING HAS BEEN CONFIRMED BY THE LEASER, YOU WILL BE CHARGED THE FULL PARKING FEE, REGARDLESS OF WHETHER YOU ARE ABLE TO PARK IN THE PARKING SPACE OR NOT. IF YOU DO NOT AGREE WITH THIS CONDITION, PLEASE DO NOT USE KERB.

If a Leaser cancels a confirmed booking made via Kerb, we will refund the full Parking Fee to the applicable User within a commercially reasonable time of the cancellation. Kerb will send notification of any cancelled booking within 24 hours via email, SMS or the Kerb website or app, but you acknowledge that Kerb is in no way liable for the non-arrival—for example, due to email Spam filters—of such notification.

As a Leaser, if you cancel a confirmed booking, you acknowledge that Kerb reserves the right to apply penalties to you or your listing. These may include, but are not limited to (a) notifying the Kerb community, via an automated notice on your profile, that you cancelled a booking (b) keeping the calendar for your Listing unavailable or blocked for the dates of the cancelled booking, or (c) imposing a cancellation fee (to be withheld from your future payouts or charged to the credit card on file in your Kerb Account). Kerb will notify you of these conditions, before you take the decision to cancel a booking.

Kerb may decide, in certain extenuating circumstances, and at its sole discretion, that it is necessary or desirable to cancel a confirmed booking made on the Kerb platform. You agree, as a User or a Leaser, to indemnify Kerb against any such cancellations. You also acknowledge that, in certain circumstances, Kerb will not be able to provide details as to why a particular booking was suddenly cancelled.

As a Leaser you acknowledge a User’s right to cancel a booking request before you have had a chance to confirm it. If a User cancels a confirmed booking or Kerb deems it necessary to cancel a confirmed booking, and Kerb issues a refund to the User in accordance with this User Refund Policy or other applicable cancellation policies, you agree that in the event you have already been paid, Kerb is entitled to recover the amount of any such User refund from you. For the avoidance of doubt, remedies may include deducting any refund amount from any future Parking Fee due to you.

Changes to this Refund Policy

We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Kerb after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.

Contacting Kerb

Please also feel free to contact us if you have any questions about Kerb’s Refund Policy or practices. You may contact us at HereIsMyQuestion@kerb.works or at our mailing address below:

Kerb Technologies Pty Ltd
PO BOX 158
Bellbowrie, QLD 4070
Australia

Privacy Policy

Kerb takes privacy very seriously. The information you provide to Kerb when you sign up for the service is governed by this Privacy Policy.

View Privacy Policy »

Content Policy

If you post content on the Kerb platform, via the Kerb website or Kerb mobile app, you agree to be bound by Kerb’s Content Policy. Kerb reserves the right to remove any content that you post which violates this Content Policy or Kerb’s Terms of Service.

If you see any content on Kerb which you believe violates this Policy, please contact us at ProblemSolving@kerb.works

A) Parking Space Listings and User Profiles

If you have a parking space which you are advertising on Kerb, you must ensure that your parking space listing is accurate and honest, and that any photos you include reflect the actual parking space you are leasing. Kerb will not allow:

  • Any attempt to impersonate another person;
  • Content that we suspect is fraudulent, deceptive or misleading;
  • Content that belongs to another person and was not created by you;
  • Content that contains obscenities or profanities;
  • Content that is threatening or defamatory;
  • Content that contains religious or social remarks;
  • Content that contains advertising.

B) Reviews

The Kerb community is built on trust. Users renting parking spaces through Kerb are strongly encouraged to review their experience of parking in that space, and people leasing parking spaces are strongly encouraged to rate the experience of dealing with the people renting their spaces.

Kerb prohibits:

  • Reviews that are not accurate or do not relate to the booking the pretend to represent;
  • Reviews that deliberately exaggerate – in a positive or negative way – the experience of renting or leasing a parking space through Kerb;
  • Any attempts by leasers or renters to extort positive reviews;
  • Obscene, profane or abusive language in any reviews;
  • Advertising of third party services in any reviews.

We reserve the right to remove reviews immediately, if we suspect they are violation of our Content Policy.

How do reviews work?

Kerb reviews are written by people who are leasing parking spaces through the Kerb website or mobile app (“owners”), and by people who have rented a parking space through Kerb (“users”). So any review that you on Kerb has been written by someone who has leased or rented a parking space through Kerb.

Reviews make your experience on Kerb much more transparent: if you have a parking space to lease through Kerb, you can see what other owners say about a user. If you are looking for a parking space to rent on Kerb, you can see what other users say about their experience with renting that parking space.

How to write a review

As soon as your booking has finished, you will receive an email and/or text message from the Kerb team asking you to write a review. We strongly encourage every person who rents or leases a parking space through Kerb to write a review. You can also write a review by going to My Profile > Reviews > Reviews by You. Please do not include information in a review which personally identifies a Kerb user or owner, such as a person’s address or last name.

How to edit a review

You can edit a review for up to 36 hours after the booking has finished, or until the other person has completed their review. Reviews are public, so please be careful to ensure they are accurate and fair. We reserve the right to remove reviews immediately if they violate Kerb’s Content Policy.

‘Like’-ratings

People using the Kerb platform can also rate their experience with a parking space owner by choosing thumbs up or thumbs down, with thumbs up being a good rating. The number displayed on a heart displayed with a user on Kerb is an algorithmically adjusted version of the scores users have given for the person leasing that parking space.