This Refund Policy details how KERB handles instances where a User or Leaser wishes to cancel a booking they have made through the KERB platform or needs to cancel a booking due to unforeseen circumstances.
As a User of the KERB Service, if you cancel your booking for a parking space before the requested booking has been confirmed by a Leaser, KERB will cancel any pre-authorization to your credit card and will refund any amounts owing to your credit card, in a commercially reasonable time.
IN ALL OTHER CASES, AND WITHOUT EXCEPTION, IF YOU CANCEL A BOOKING AFTER THE BOOKING HAS BEEN CONFIRMED BY THE LEASER, YOU WILL BE CHARGED THE FULL PARKING FEE, REGARDLESS OF WHETHER YOU ARE ABLE TO PARK IN THE PARKING SPACE OR NOT. IF YOU DO NOT AGREE WITH THIS CONDITION, PLEASE DO NOT USE KERB.
If a Leaser cancels a confirmed booking made via KERB, we will refund the full Parking Fee to the applicable User within a commercially reasonable time of the cancellation. KERB will send notification of any cancelled booking within 24 hours via email, SMS or the KERB website or app, but you acknowledge that KERB is in no way liable for the non-arrival—for example, due to email Spam filters—of such notification.
As a Leaser, if you cancel a confirmed booking, you acknowledge that KERB reserves the right to apply penalties to you or your listing. These may include but are not limited to (a) notifying the KERB community, via an automated notice on your profile, that you cancelled a booking (b) keeping the calendar for your Listing unavailable or blocked for the dates of the cancelled booking, or (c) imposing a cancellation fee (to be withheld from your future payouts or charged to the credit card on file in your KERB Account). KERB will notify you of these conditions before you make the decision to cancel a booking.
KERB may decide, in certain extenuating circumstances, and at its sole discretion, that it is necessary or desirable to cancel a confirmed booking made on the KERB platform. You agree, as a User or a Leaser, to indemnify KERB against any such cancellations. You also acknowledge that, in certain circumstances, KERB will not be able to provide details as to why a particular booking was suddenly cancelled.
As a Leaser, you acknowledge a User’s right to cancel a booking request before you have had a chance to confirm it. If a User cancels a confirmed booking or KERB deems it necessary to cancel a confirmed booking, and KERB issues a refund to the User in accordance with this User Refund Policy or other applicable cancellation policies, you agree that in the event you have already been paid, KERB is entitled to recover the amount of any such User refund from you. For the avoidance of doubt, remedies may include deducting any refund amount from any future Parking Fee due to you.
Changes to this Refund Policy
Please feel free to contact us if you have any questions about KERB’s Refund Policy or practices. You may contact us at JustAsk@kerb.works or at our mailing address below:
KERB Technologies Pty Ltd, Level 5, 320 Adelaide Street, Brisbane City, Queensland, 4000, Australia.