Terms of Service

Last updated 09 September 2017

1. Acceptance of Terms

  1. This Terms of Service document (the “TOS”), is an agreement that you must accept in order to use Kerb’s Service (as defined below). The document describes your rights and obligations as part of using the Service. Kerb Technologies Ltd (“Kerb”, “Kerb Bays”, “we”, “us”, “our” “the Kerb platform”) only provides its Service (as defined below) to you subject to this TOS. By accepting this TOS or by accessing or using the Service, you agree to be bound by this TOS (including the Privacy Policy, which is incorporated here by reference).
  2. It is applicable to (a) “Leasers”—this includes the owners of private parking spaces who are seeking to lease the said parking spaces through the Kerb website or app; and also to parties who have deemed themselves legally entitled to lease a parking space through the Kerb website or app, even though they may not be the actual owner of the parking space; (b) “Users”—which includes any individual or party who is seeking to rent a parking space through the Kerb website or app.
  3. If you are entering into this TOS on behalf of a company or another legal entity, you represent that you have the authority to bind such entity and any associated members or users to this TOS. In that case, the terms “you” or “your” shall also refer to such entity and any associated members. If you do not have such authority, or if you do not agree with this TOS, you must not use the Service. You acknowledge that this TOS is a contract between you and Kerb and it governs your use of the Service, even though it is electronic and is not physically signed by you and Kerb.
  4. As its business evolves, Kerb may change this TOS. If we make a material change to the TOS, we will provide you with reasonable notice prior to the changes, either by sending an email to the address associated with your account or by posting a notice on the Kerb website or app. You can review the most current version of the TOS at any time by visiting this page. The revised TOS will become effective on the date indicated in our notice, and if you use the Service after that date, your use will constitute acceptance of the revised terms and conditions. If any change to this TOS is not acceptable to you, your only remedy is to cancel your account and stop using the Service, which you may do via the ‘My Account’ page on the website or app.
  5. By accessing or using the Service, you affirm that you are at least 16 years of age (or have reached the legal age to drive a vehicle if that is not 16 years of age where you live). You represent that you are fully able and competent to enter into and comply with the terms and conditions on this page. If we become aware that you are using the Service even though you are under 16, we will deactivate your account.

IF YOU DO NOT AGREE WITH ANY OF THESE TERMS OF SERVICE, PLEASE DO NOT USE KERB.

2. Description of Service

The “Service(s)” means (a) Kerb’s website –at www.kerb.works, its iOS and Android apps, and any other services which relate to renting or leasing a parking space through our platform. The Service does not include your data (as defined below). Kerb reserves the right to modify or discontinue the Service or any functionality or feature thereof, at any time and without notice to you. All rights to the Service and its components (including intellectual property rights) will remain with and belong exclusively to Kerb.

The Site, Application and Services are intended to facilitate the leasing and renting of private parking spaces ("parking spaces"). Such parking spaces are included in listings on the Kerb website and in its apps. You need to create a Kerb account in order to view these parking space listings, or to list your own private parking space.

As stated above, Kerb makes available an online platform or marketplace with related technology for Users and Leasers to meet online and arrange for bookings of private and commercially owned parking spaces directly with each other. Kerb is not an owner or operator of any of these parking spaces. Unless explicitly specified otherwise on the Kerb platform, Kerb's responsibilities are limited to: (a) ensuring the website and apps are available, and, (b) serving as the limited payment collection agent of each Leaser, and accepting payment on behalf of each User.

PLEASE NOTE THAT KERB FACILITATES USERS TO FIND AND RENT PRIVATE PARKING AND COMMERCIALLY-OWNED SPACES IN THEIR CITY, AND LEASERS TO LIST THEIR PRIVATE AND COMMERCIALLY-OWNED PARKING SPACES FOR RENT. KERB DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS AND DOES NOT SCREEN OR VET THE PEOPLE RENTING PARKING SPACES THROUGH ITS PLATFORM, NOR DOES IT HAVE ANY RESPONSIBILITY FOR THE SUITABILITY, RIGHT-TO-LEASE OR CONDITION OF ANY PARKING SPACES. KERB IS IN NO WAY RESPONSIBLE FOR, AND DISCLAIMS ALL LIABILITY RELATED TO, ANY PARKING SPACES LISTED ON ITS WEBSITE AND APPS. AS SUCH, ANY BOOKINGS YOU MAKE OR LISTINGS YOU SUBMIT THROUGH THE KERB WEBSITE OR APPS WILL BE MADE AT YOUR OWN RISK. IF YOU DO NOT FULLY AGREE AND ACKNOWLEDGE THIS CONDITION, PLEASE DO NOT USE KERB.

3. City- and State-Specific Laws on Renting Private Parking Spaces

In certain countries, states and cities, specific laws restrict the leasing of private and commercial property for the purposes of parking a vehicle. LEASERS SHOULD UNDERSTAND WHETHER SUCH LAWS APPLY, AND HOW SUCH LAWS WORK, IN THEIR RESPECTIVE COUNTRY, STATE OR CITY. OFTEN, THESE LAWS WILL BE PART OF A CITY'S MUNICIPAL, ADMINISTRATIVE OR ZONING CODES OR LAWS. IN MANY STATES AND CITIES, A LEASER WILL NEED TO OBTAIN A LICENSE OR PERMIT BEFORE LISTING A PARKING SPACE FOR PRIVATE RENTAL. CERTAIN TYPES OF SHORT-TERM BOOKINGS MAY BE PROHIBITED ALTOGETHER. LOCAL GOVERNMENTS TAKE VERY DIFFERENT APPROACHES TO HOW THEY ENFORCE THESE LAWS. PENALTIES MAY INCLUDE FINES OR OTHER ENFORCEMENT. IT IS THE LEASER’S SOLE RESPONSIBILITY TO REVIEW AND ENSURE COMPLIANCE WITH LOCAL LAWS BEFORE LISTING A PARKING SPACE ON KERB. KERB TAKES NO RESPONSIBILITY FOR NON-COMPLIANCE BY LEASERS OR USERS WITH LOCAL LAWS THAT GOVERN THEIR ABILITY TO LEASE OR RENT A PRIVATE OR PUBLIC PARKING SPACE.

IF YOU DO NOT AGREE WITH ANY OF THESE TERMS OF SERVICE, PLEASE DO NOT USE KERB.

4. How the Site, Application and Services Work

Account Registration

To access the Kerb website or app, and to search for parking spaces or lease your parking space, you must register to create an account. Registration can be conducted through the Kerb website and/or the Kerb iOS and Android apps.

You may not have more than a single active Kerb account. We require you to provide accurate information, including name, email address and mobile/cell phone number, so that Kerb and other users of the site may contact you regarding the renting or leasing of a parking space. You agree to keep this information current.

If Kerb suspects that you have created more than one account, it reserves the right to suspend or terminate your account(s), thus preventing your access to the Kerb website and/or apps. You are responsible for keeping your password secure, and for not disclosing it to any third party. You agree to indemnify Kerb against any breaches of security to your account, and to immediately notify Kerb of any unauthorized use of your account.

Parking Space Listings

You agree that Kerb is a platform for advertising parking spaces owned or controlled by Leasers and that we have no responsibility for any of the parking spaces listed on the Kerb Service, other than administering and confirming listing and bookings, and collecting payment on behalf of the Leaser. For the avoidance of doubt, Kerb offers no guarantees whatsoever about the suitability of any parking space listed or advertised on its Service. You acknowledge that Kerb can in no way be held responsible for the accuracy of the information displayed about a parking space, or for the actions of the Leaser or other party related to a particular parking space listing.

As a Leaser, you may create parking space listings on the Kerb website and/or app. In order to do this, you will be required to provide specific information about the parking space you wish to list. Kerb requires you to provide at least one photo of—and a valid physical address for—your listing, which will be made available on the Kerb website and app. Users of Kerb will be able to request to rent your parking space, based on the information, including the price, that you have listed. You agree that once a User has requested to book the parking space you have listed, you may not ask the User to pay a different price than in the booking request.

You understand and agree that you alone are responsible for any information, or for any omissions to information, as it relates to your listing. For the avoidance of doubt, you acknowledge that any parking space listing you post on the Kerb Service (a) will not breach any agreements you have entered into with any third parties, such as a homeowners’ association, condominium management team, rental or lease agreement, and (b) complies with all applicable laws (such as permits, zoning laws and laws governing rentals of private property). You agree that Kerb is in no way responsible for a Leaser’s compliance (or lack thereof) with any such agreements or laws.

Kerb reserves the right to remove or suspend any listing or Leaser that it believes to be non-compliant with any of the above.

As a Leaser, you acknowledge that, while Kerb collects and transfers payments on your behalf, it does not act as an insurer or as your contracting agent. If a User requests to book your parking space and parks a vehicle on your parking space, any agreement you enter into with that User is between you and the User and Kerb is not a party to that agreement.

Kerb strongly recommends that Leasers have appropriate insurance for any parking space they are listing on the Service, and have appropriately insured any property associated with the parking space. BY LISTING YOUR PARKING SPACE ON THE KERB WEBSITE OR APP, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE FULLY INFORMED ABOUT ANY INSURANCE, INCLUDING EXCLUSIONS TO AND DEDUCTIBLES FROM THE RELEVANT INSURANCE POLICY. YOU AGREE THAT KERB IS IN NO WAY RESPONSIBLE FOR ENSURING THAT PARKING SPACES LISTED ON ITS SERVICE ARE APPROPRIATELY INSURED, NOR WILL IT BE HELD IN ANY WAY RESPONSIBLE FOR DAMAGE CAUSED TO PARKING SPACES OR VEHICLES AS A RESULT OF USE OF THE KERB SERVICE.

Discounts

Kerb rewards longer-term bookings with the following default discounts: Book for 5+ days: 5% discount; Book for 20+ days: 10% discount; Book for 40+ days: 15% discount. All discounts are deducted from the total booking amount remitted to the Leaser. As a Leaser you have the option to opt-out of the aforementioned discounts on your parking spaces, but the default Kerb setting is that discounts will automatically be applied to your listing. If you do not wish to have discounts applied to your parking space listing, you can unselect the option ‘Enable discounts to increase bookings’ either when you list your parking space(s), or by clicking on the ‘My Kerb’ tab in the Kerb app. YOU ARE SOLELY RESPONSIBLE FOR DISABLING DISCOUNTS ON YOUR PARKING SPACE(S), and you agree that Kerb is in no way responsible for switching off discounts on your parking space(s), or for any shortfall in your total booking fee, as a result of discounts being applied. IF YOU DO NOT AGREE WITH THIS TERM OF SERVICE, PLEASE DO NOT USE KERB.

Text Messaging

As a User or a Leaser, by creating a Kerb Account, you agree that Kerb may send you informational text (SMS) messages as part of the normal business operation of your use of the Service. If you no longer wish to receive (SMS) messages from Kerb, you can opt out at any time by sending an email to noSMS@kerb.works indicating that you no longer wish to receive such messages, along with the phone number of the mobile device receiving the messages. You understand that messaging between Users and Leasers is a fundamental part of the Service, and that by opting out of receiving text (SMS) messages you may negatively impact your use of Kerb.

No Endorsement

Kerb does not endorse any User, Leaser or any parking space associated with its platform. You acknowledge that descriptions and photographs of parking spaces are unverified representations of a parking space that were made at the time the parking space was listed. Leasers are required by these Terms to provide accurate information about a parking space, but Kerb takes no responsibility for checking the veracity of this information.

FOR THE AVOIDANCE OF DOUBT, YOU ACKNOWLEDGE THAT BY USING KERB, YOU AGREE THAT ANY LEGAL REMEDY OR LIABILITY THAT YOU SEEK TO OBTAIN FOR ACTIONS OR OMISSIONS OF OTHER USERS OR LEASERS OR OTHER THIRD PARTIES WILL BE LIMITED TO A CLAIM AGAINST THE PARTICULAR USER OR LEASER OR OTHER THIRD PARTY WHO CAUSED YOU HARM. YOU AGREE NOT TO ATTEMPT TO IMPOSE LIABILITY ON - OR SEEK ANY LEGAL REMEDY FROM - KERB WITH RESPECT TO SUCH ACTIONS OR OMISSIONS. As such, we encourage you to communicate directly with other Users or Leasers around bookings or listings made by you.

5. Bookings and Financial Terms

Key definitions related to booking, listing and paying for a parking space on Kerb

"Booking Request Period" is the stated amount of time in which a Leaser is required to accept or reject a User request to book a parking space.

means the amount due and payable by a User in exchange for parking a vehicle on a Leaser’s parking space. The Leaser alone, and not Kerb, is responsible for the Booking Fee for his or her Listing.

"Taxes" means government levies, such as GST, TVA or VAT, that the Leaser may be required to pay to the government or municipal body where a parking space is located. In certain cases, Kerb may be required to collect these taxes on behalf of a government or municipal body in a particular region, in which case these taxes will be displayed to Users and Leasers at the time of a booking.

"Total Fee" means collectively the Booking Fee, plus any Taxes that Kerb may be required to collect.

Stripe Connected Account Agreement

Payment processing services for Leasers on Kerb are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a Leaser on Kerb, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Kerb enabling payment processing services through Stripe, you agree to provide Kerb accurate and complete information about you and your business, and you authorize Kerb to share it and transaction information related to your use of the payment processing services provided by Stripe.

Bookings and Financial Terms for Users and Leasers

If you are a Leaser and a booking is requested for the parking space you have listed on Kerb. you will be required to either confirm or reject the booking request within the Booking Request Period, otherwise the booking request will automatically expire. When a User makes a Booking Request, Kerb will share with you (a) the first and last name of the User who is requesting to park their vehicle in your parking space, (b) a link to the User’s profile page, (c) an indication of whether or not the User has provided other information to Kerb, such as a vehicle registration number and a verified email address. If you are not able to confirm a Booking Request within the Booking Request Period, any amounts collected by Kerb for the requested booking will be refunded to the applicable User’s credit card and any pre-authorization of the relevant credit card will be released. When you confirm a booking requested by a User, Kerb will send you an email, text message or message via the Kerb website or app, confirming the booking, depending on the selections you make when you register for the Kerb Service.

Kerb will collect the Total Fee at the time of booking confirmation (i.e. when the Leaser confirms the booking request) and will initiate payment of the Parking Fee (less Kerb's Commission and any Tax that Kerb is required to pay, such as VAT/TVA in Europe, or GST in Australia or New Zealand) to the Leaser within 7 days after the commencement of the parking space booking). The time it takes for the Leaser to receive payouts will be determined by the payout method chosen by the Leaser. In most cases, payment will involve a third-party payment processor, which may deduct their own service charges from the payout amount to the Leaser.

KERB RESERVES THE RIGHT TO WITHHOLD FUNDS OWED TO LEASERS, IN THE EVENT THAT A LEASER’S ACCOUNT BECOMES DELINQUENT, OR OTHERWISE HAS RELATED CHARGEBACKS. SUCH FEES OR CHARGES MAY INCLUDE CONVENIENCE FEES OR COLLECTION FEES OR ANY OTHER THIRD PARTY FEES. YOU HEREBY EXPLICITLY AGREE THAT ALL COMMUNICATION IN RELATION TO DELINQUENT ACCOUNTS AND CHARGEBACKS WILL BE MADE BY ELECTRONIC MAIL OR BY PHONE, AS PROVIDED TO KERB BY YOU. SUCH COMMUNICATION MAY BE MADE BY KERB OR BY ANYONE ON ITS BEHALF, INCLUDING BUT NOT LIMITED TO A THIRD PARTY COLLECTION AGENT.

Appointment of Kerb as Limited Payment Collection Agent for Leaser

Each Leaser hereby appoints Kerb as the Leaser’s limited payment collection agent solely for the purpose of accepting the Parking Fees from Users.

Each Leaser agrees that a payment made by a User through Kerb shall be considered the same as a payment made directly to the Leaser, and the Leaser will make the parking space available to the User in the agreed-upon manner as if the Leaser has received the Parking Fee directly. As a Leaser you understand that as Kerb accepts payments from Users as the Leaser’s limited payment collection agent and that Kerb’s obligation to pay the Leaser is subject to and conditional upon successful receipt of the associated payments from Users. FOR THE AVOIDANCE OF DOUBT, KERB DOES NOT GUARANTEE PAYMENTS TO LEASERS FOR AMOUNTS THAT HAVE NOT BEEN SUCCESSFULLY RECEIVED BY KERB FROM USERS. BY YOUR ACCEPTING OF KERB’S APPOINTMENT AS THE LIMITED AUTHORIZED AGENT OF THE LEASER, YOU ACCEPT THAT KERB ASSUMES NO LIABILITY FOR ANY ACTS OR OMISSIONS OF THE LEASER.

Bookings and Financial Terms for Users and Leasers

As a Leaser, you, not Kerb, are solely responsible for honoring any confirmed bookings and making available your parking space reserved through Kerb. As a User, if you choose to enter into a transaction with a Leaser for the booking of a parking space, you acknowledge that you will be required to enter into an agreement with the Leaser and you agree to accept any conditions or rules imposed by the Leaser, as they relate to the parking space you are renting. You acknowledge that you will be fully responsible for respecting any such conditions and rules, that Kerb is not a party to such agreements, and that, with the exception of its payment obligations outlined in this document, Kerb disclaims all liability arising from or related to any such conditions or rules.

The Parking Fee payable, plus any applicable taxes, will be displayed to a User before a booking request is sent to a Leaser. The Leaser is required to either confirm or reject the booking request within the Booking Request Period, otherwise the booking request will be cancelled, and any relevant Booking Fee and applicable taxes will be refunded to the User.

As a User, you agree to pay Kerb the Parking Fee and any applicable taxes for any booking requested in connection with your Kerb Account if such requested bookings are confirmed by the relevant Leaser. In order to establish a booking, pending the relevant Leaser’s confirmation of your requested booking, you understand and agree that Kerb, on behalf of the Leaser, reserves the right, in its sole discretion, to (a) obtain a pre-authorization via your credit card for the Parking Fee and any applicable taxes or (b) charge your credit card a nominal amount, not to exceed one dollar ($1), or a similar sum in the currency in which you are making the payment (e.g. one Euro or one Real), to verify your credit card. Kerb will collect the Parking Fee and any taxes due once Kerb receives confirmation of your booking from the relevant Leaser. In certain cases, and depending on the geographic jurisdiction in which you operated, these fees may be collected at a later point. PLEASE NOTE THAT KERB CANNOT CONTROL ANY FEES THAT MAY BE CHARGED TO A USER BY HIS OR HER BANK RELATED TO KERB'S COLLECTION OF THE PARKING FEE AND ANY APPLICABLE TAXES, AND KERB DISCLAIMS ALL LIABILITY IN THIS REGARD.

In order to make a booking request, Kerb will need to collect from you certain billing information such as name, billing address and credit card information for its third-party payment processor(s). You agree to pay Kerb for any confirmed bookings made in connection with your Kerb Account in accordance with these Terms of Service by one of the methods described on the Kerb site or app, e.g. by Credit Card, PayPal or AliPay. You hereby authorize the collection of such amounts by charging the credit card or bank account provided as part of requesting the booking. You also authorize Kerb to charge your credit card or bank account in the event of damage caused to a parking space you rented, or associated property, as described in the section "Damage to Parking Spaces, Vehicles and Related Property" below. As soon as your booking is complete, you will receive a confirmation email detailing your confirmed booking.

Commission

In consideration for the use of the Kerb Service, Kerb charges a Commission on the Booking fee. Where applicable, Tax (such as GST in Australia or VAT/TVA in Europe) may also be charged in respect of the Booking Fee. Kerb deducts is Commission before remitting the balance to the Leaser, as described in these Terms of Service. All such fees are, as noted above, included in the Total Fee.

Kerb will remit balances to a Leaser via PayPal, direct deposit, check or other payment methods, in the Leaser’s currency and method of choice, depending upon the selections the Leaser makes on the Kerb website or app. Amounts may be rounded up or down as described in the "Rounding Off" section below.

Please note that Kerb reserves the right to deduct in full any foreign currency processing costs and credit card transaction fees on or from any payments or payouts by Kerb in any currency. Unless otherwise stated by Kerb, the Service Fee and any other Processing Fees are non-refundable.

General Booking and Financial Terms

Cancellations and Refunds

As a User of the Kerb Service, if you cancel your booking for a parking space before the requested booking has been confirmed by a Leaser, Kerb will cancel any pre-authorization to your credit card and will refund any amounts owing to your credit card, in a commercially reasonable time. IN ALL OTHER CASES, AND WITHOUT EXCEPTION, IF YOU CANCEL A BOOKING AFTER THE BOOKING HAS BEEN CONFIRMED BY THE LEASER, YOU WILL BE CHARGED THE FULL PARKING FEE, REGARDLESS OF WHETHER YOU ARE ABLE TO PARK IN THE PARKING SPACE OR NOT. IF YOU DO NOT AGREE WITH THIS CONDITION, PLEASE DO NOT USE KERB.

If a Leaser cancels a confirmed booking made via Kerb, we will refund the full Booking Fee to the applicable User within a commercially reasonable time of the cancellation. Kerb will send notification of any cancelled booking within 24 hours via email, SMS or the Kerb website or app, but you acknowledge that Kerb is in no way liable for the non-arrival—for example, due to email Spam filters—of such notification.

As a Leaser, if you cancel a confirmed booking, you acknowledge that Kerb reserves the right to apply penalties to you or your listing. These may include, but are not limited to (a) notifying the Kerb community, via an automated notice on your profile, that you cancelled a booking (b) keeping the calendar for your listing unavailable or blocked for the dates of the cancelled booking, or (c) imposing a cancellation fee (to be withheld from your future payouts or charged to the credit card on file in your Kerb Account). Kerb will notify you of these conditions, before you take the decision to cancel a booking.

Kerb may decide, in certain extenuating circumstances, and at its sole discretion, that it is necessary or desirable to cancel a confirmed booking made on the Kerb platform. You agree, as a User or a Leaser, to indemnify Kerb against any such cancellations. You also acknowledge that, in certain circumstances, Kerb will not be able to provide details as to why a particular booking was suddenly cancelled.

As a Leaser you acknowledge a User’s right to cancel a booking request before you have had a chance to confirm it. If a User cancels a confirmed booking or Kerb deems it necessary to cancel a confirmed booking, and Kerb issues a refund to the User in accordance with the User Refund Policy or other applicable cancellation policies, you agree that in the event you have already been paid, Kerb is entitled to recover the amount of any such User refund from you. For the avoidance of doubt, remedies may include deducting any refund amount from any future Parking Fee due to you.

Rounding Off

Kerb may, at its sole discretion, round up or round down amounts that are payable to Users or Leasers to the nearest whole functional base unit in which the currency is denominated (e.g. to the nearest dollar, euro, RMB, Rupee or other supported currency); for example, Kerb will round up an amount of EUR15.56 to EUR16, and AUD24.32 to AUD24.

In cases where a currency is denominated in large numbers, Kerb may determine the functional base unit in which those currencies are denominated to be 10, 100 or 1,000 of the currency. For example, Kerb would round up INR10,075 to INR10,100, or would round down VND55,020 to VND55,000.

Taxes

In certain jurisdictions, Kerb may be required to collect and withhold taxes from its Leasers, and to remit these taxes to the local tax authorities. For example, in Australia Kerb is required to collect ten percent (10%) Goods and Services Tax (GST), in the UK it is required to collect 20 percent (20%) Value Added Tax (VAT), while in France it is required to collect twenty percent (20%) ‘Taxe à la Valeur Ajoutée’ (TVA). As a Leaser, you acknowledge that you may be required to pay tax on any income derived from leasing your parking space through Kerb. You understand that you are solely responsible for keeping the information in your tax forms current, complete and accurate.

Damage to Parking Spaces, Vehicles and Associated Property

As a User, you are responsible for leaving a parking space clean and tidy. You acknowledge that you shall be responsible for the cost of repairing any damage you make to the parking space, to associated property, to or other vehicles located on or in the vicinity of the parking space. FOR THE AVOIDANCE OF DOUBT, YOU AGREE THAT A CONFIRMED BOOKING OR A PARKING SPACE ON KERB IS SIMPLY A LICENCE GRANTED BY THE LEASER TO THE USER TO PARK THEIR DESIGNATED VEHICLE ON THE ADVERTISED PARKING SPACE. AS SUCH, YOU UNDERSTAND THAT KERB IS IN NO WAY RESPONSIBLE FOR ANY DAMAGE YOU CAUSE TO PARKING SPACE OR ASSOCIATED PROPERTY OR VEHICLE(S), AND AGREE TO INDEMNIFY KERB AGAINST ALL CLAIMS IN THIS REGARD. IF YOU DO NOT AGREE WITH THIS CONDITION, DO NOT USE KERB. In the event that a Leaser reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by Kerb in its reasonable discretion, Kerb reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Leaser using your payment method designated in your Account. Such amounts will be transferred by Kerb to the applicable Leaser and are non-refundable. In the event that we are unable to charge the credit card on file or otherwise collect payment from you, you agree to remit payment for any damage to a parking space, or cleaning services required, to the relevant Leaser or to Kerb (if applicable). As a User or as a Leaser, you agree to cooperate with Kerb in good faith, on any matters regarding damage to a parking space.

As a Leaser, you acknowledge that you are responsible, to the best of your ability and in good faith, for ensuring that the parking space you are listing on Kerb is clear, accessible and unlikely to result in any damage to a User’s vehicle. You agree that you will not advertise on Kerb a parking space that you know is not fully accessible or may be detrimental to the safety of a User’s vehicle. You also agree that, if there is any possible impediment for a User to access the parking space, you will notify prospective Users via the information you list on the Kerb website or app, or via SMS, email or in-app message, in the event that a User has already booked the parking space. You acknowledge that you agree to indemnify Kerb against any damage to any parking space or associated property or vehicle(s), as a result of listing or leasing a parking space through Kerb. FOR THE AVOIDANCE OF DOUBT, YOU AGREE THAT A CONFIRMED BOOKING OR A PARKING SPACE ON KERB IS SIMPLY A LICENCE GRANTED BY THE LEASER TO THE USER TO PARK THEIR DESIGNATED VEHICLE ON THE ADVERTISED PARKING SPACE. AS SUCH, YOU UNDERSTAND THAT KERB IS IN NO WAY RESPONSIBLE FOR ANY DAMAGE CAUSED TO A PARKING SPACE OR ASSOCIATED PROPERTY OR VEHICLE(S) THAT YOU LIST ON KERB, AND YOU AGREE TO INDEMNIFY KERB AGAINST ALL CLAIMS IN THIS REGARD. IF YOU DO NOT AGREE WITH THIS CONDITION, PLEASE DO NOT USE KERB.

Overstaying without the Leaser’s Consent

As a User, you agree that a confirmed booking for parking space on Kerb is simply a license granted by the Leaser to the User to park their designated vehicle on the advertised parking space. You acknowledge that you may only park your vehicle on the Leaser’s parking space for the period designated in the booking, and agree to leave the parking space no later than the departure time indicated in the original booking. If, for whatever reason, you are running late or have an issue that will prevent you from removing your vehicle from the designated parking space, you agree to contact the Leaser, via text message or SMS or through the Kerb platform, before the parking time expires, to notify them that you will be late removing your vehicle from the designated parking space. If you stay past the agreed upon departure time you no longer have a license to park your vehicle on the Leaser’s parking space and you acknowledge that the Leaser make take any reasonable steps to have your vehicle removed. In the event that a Leaser is obliged to have your vehicle removed from their parking space, you agree to indemnify Kerb against any charges incurred for the recovery of your vehicle.

As a User, you agree that Kerb, in its role as limited collection agent for the Leaser, may charge your credit card or other payment methods it has on file to collect any additional sum incurred as a consequence of your failure to remove your vehicle on time. Fees, as claimed by a Leaser, might include, but are not limited to, the cost of having a third-party service remove your vehicle, compensation paid to subsequent parking bookings that were unable to use the parking space, or parking fines. IF YOU DO NOT AGREE WITH THIS CONDITION, DO NOT USE KERB.

Foreign Currency

Kerb facilitates bookings between Users and Leasers, who may prefer to pay and receive payments in different currencies. These foreign currency transactions will require foreign currency conversions. Although Kerb allows Users and Leasers to view the price of a parking space in a number of currencies, the currencies available for users to make and receive payments may be limited, and might not include the default currency in a particular geographic location.

All foreign currency transactions made on Kerb are processed at a specific foreign currency conversion rate, at a specific time around—but not necessarily at—the time of booking. You acknowledge that currency conversion rates will vary from time to time and that the exchange rate that appears on your statement from Kerb may differ slightly from the exchange rate that was listed on the Kerb platform at the time the booking was made. You acknowledge that Kerb is in no way responsible for variations in foreign currency amounts, as they relate to the amount that was displayed at the time of booking and the amount that is displayed on your transaction statement.

Key definitions

"Display Currency" is the currency in which a User views Listing prices on the Kerb website or app. Users may choose and change the Display Currency in order to view the pricing for a Listing in a number of different supported currencies.

"Booking Currency" means the currency in which a User has to pay for his or her booking. At the time the User submits a booking request, the Kerb platform will select the Booking Currency, based on the User’s country of origin and the payment methods available for that country. Kerb supports only a certain number of currencies as Booking Currencies. The Booking Currency for a booking may be different from the relevant Listing Currency.

"Listing Currency" means the currency in which a Listing's price is set. The Listing Currency is set by the Leaser.

"Payout Currency" means the currency in which a Leaser’s payout will be paid to the Leaser. The Payout Currency is set by the Leaser.

"Base Exchange Rate" means a system-wide rate used by Kerb for foreign currency conversion that is in effect at the time the foreign currency conversion is processed, and does not include any fee or mark-up by Kerb. Kerb establishes the Base Exchange Rate using data from one or more third parties such as OANDA (http://www.oanda.com).

"Adjusted Exchange Rate" means a rate for foreign currency conversion that is calculated by adding a mark-up to the Base Exchange Rate. This mark-up represents a charge imposed by Kerb for its holding costs and foreign currency risks.

Foreign currency conversions on the Kerb platform

When you submit a booking request for a parking space listed on Kerb, you, as a User, will be able to view the actual exchange rate used to calculate the Total Fees in the Booking Currency. Where the Adjusted Exchange Rate is applied, you will be able to view the mark-up included in the rate. The actual exchange rate (and any mark-up included in the rate) will also be stated in the billing receipt for your booking.

Kerb updates the Base Exchange Rate on a regular basis, but not on a real-time basis. In particular, Kerb does not always change the Base Exchange Rate immediately when its costs of foreign exchange change. Accordingly, the Base Exchange Rate may not be identical to the applicable market rate in effect at the specific time a foreign currency conversion is processed.

Please note that your payment company (for example, your credit or bank card issuer) will use a currency conversion rate for and may impose a currency conversion fee on your payment or payout, if your card or bank account is denominated in a currency that is different from the Booking Currency or the Payout Currency respectively. Similarly, third-party payment processors may also use a currency conversion rate for or impose a currency conversion fee on your payment or payout. All of these currency conversion rates and fees are not controlled by or known to Kerb and, as such, you agree that Kerb has no responsibility for them.

Privacy

You agree that Kerb's Privacy Policy, as listed on the Kerb website and app, governs Kerb’s use of the data you provide us.

Ownership

The Kerb website, apps, logo and collective content are protected by copyright, trademark, and other laws of Australia and foreign countries. You acknowledge that the aforementioned are the exclusive property of Kerb and its licensors. As such, you must not remove, alter or obscure any copyright, trademark, or other proprietary rights notices incorporated on the Kerb website or apps.

Links

The Kerb website and apps may contain links to third-party websites or resources. You acknowledge and agree that Kerb is not responsible or liable for either the availability of these links, or the content which resides on the pages they point to, nor do links on the Kerb website or apps constitute an endorsement by Kerb.

Some portions of the Kerb platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to Google's terms of use. Parking spaces listed on Kerb in mainland China use Baidu Maps, including Baidu Maps API(s). Your use of Baidu Maps is subject to Baidu’s Terms of Use.

Proprietary Rights Notices

All trademarks, service marks, logos, trade names and any other proprietary designations of Kerb used herein are trademarks or registered trademarks of Kerb. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.

Copyright Policy

Kerb respects copyright law and expects its users to do the same. It is Kerb's policy to terminate in appropriate circumstances the Kerb Accounts of Users or Leasers who repeatedly infringe the rights of copyright holders. You acknowledge that Kerb and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse or remove any content that you place on the Kerb website or app.

Suspension, Termination and Kerb Account Cancellation

Kerb reserves the right, at its sole discretion and without prior notice, to suspend, deactivate or cancel your Kerb account at any time. In the event that Kerb terminates your account, any or all of the following may occur: (a) we may communicate to any Users or Leasers associated with your account, to notify them of the cancellation of your account, and to suggest other parking spaces; (b) we may refund Users or Leasers associated with your account for any confirmed bookings; (c) any pending or accepted future bookings associated with your account will immediately be cancelled; (d) you will not be entitled to a refund of any outstanding parking fees associated with your account.

You may cancel your account at any time via the ‘Cancel Account’ link on your Kerb profile page, or by sending us an email, and you acknowledge that Kerb has no obligation to delete or return to you any content you have posted on the Kerb website or app.

Disclaimers
  1. IF YOU CHOOSE TO USE THE KERB WEBSITE AND APP, YOU DO SO AT YOUR OWN RISK AND YOU ACKNOWLEDGE THAT KERB DOES NOT HAVE AN OBLIGATION TO CONDUCT BACKGROUND CHECKS ON ANY USER OR LEASER USING THE PLATFORM.
  2. YOU ALONE ARE RESPONSIBLE FOR ANY INTERACTIONS AND COMMUNICATIONS WITH OTHER USERS OR LEASERS ON THE KERB WEBSITE AND APP, AND YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ANY INTERACTIONS—BE THEY ONLINE OR IN PERSON-WITH OTHER USERS OR LEASERS.
  3. YOU UNDERSTAND THAT KERB MAKES NO ATTEMPT TO VERIFY THE STATEMENTS OF OTHER USERS OR LEASERS ON THE KERB WEBSITE AND APP.
  4. YOU ACKNOWLEDGE THAT KERB IS IN NO WAY RESPONSIBLE FOR THE AVAILABILITY OR CONDITION OF A PARKING SPACE, OR FOR THE CONDUCT OF THE LEASER DURING THE BOOKING PROCESS.
  5. YOU ACKNOWLEDGE THAT KERB MAKES NO ATTEMPT TO VERIFY THE VERACITY OF STATEMENTS AND CLAIMS MADE BY USERS AND LEASERS ON THE KERB PLATFORM, NOR DOES IT ATTEMPT TO VERIFY OR VISIT ANY OF THE PARKING SPACES LISTED ON ITS SERVICE.
  6. NOTWITHSTANDING KERB'S APPOINTMENT AS THE LIMITED PAYMENT COLLECTION AGENT OF THE LEASERS FOR THE PURPOSE OF ACCEPTING PAYMENTS FROM KERB DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY USER OR OTHER THIRD PARTY.
  7. YOU ACKNOWLEDGE THAT, UNLESS STATED OTHERWISE IN THESE TERMS OF SERVICE, ONCE KERB HAS CONFIRMED A LEASER’S ACCEPTANCE OF A BOOKING, AND HAS COMMUNICATED THIS CONFIRMATION TO THE USER, IT HAS NO FURTHER OBLIGATION TO THE USER OR TO THE LEASER IN RELATION TO THE ASSOCIATED PARKING SPACE.
  8. KERB MAKES NO WARRANTY THAT ITS WEBSITE OR APP WILL MEET YOUR REQUIREMENTS OR WILL BE AVAILABLE ON AN UNINTERRUPTED, SECURE OR ERROR-FREE BASIS. WE MAKE NO WARRANTY AS REGARDING THE QUALITY OF THE SERVICE OR THE ACCURACY, TRUTHFULNESS OR RELIABILITY OF ANY CONTENT YOU OBTAIN THROUGH THE KERB WEBSITE OR APP.
  9. KERB ACTS AS THE LEASER’S AGENT FOR THE PURPOSE OF FACILITATING BINDING AGREEMENTS BETWEEN USERS AND LEASERS, BUT HAS NO LIABILITY TO YOU IN RELATION TO THE PARKING SPACE OR BOOKING OTHER THAN AS SET OUT IN THIS AGREEMENT. KERB IS NEITHER A REAL ESTATE AGENT OR AN INSURER, AND HAS NO CONTROL OVER THE CONDUCT OF A USER OR LEASER. FOR THE AVOIDANCE OF DOUBT, KERB DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE FULLEST EXTENT OF THE LAW.
Limitation of Liability

YOU AGREE THAT KERB WILL NOT BE IN ANY WAY LIABLE FOR ANY LOSS OF DATA, LOSS OF PROFITS, OR FOR ANY COSTS YOU INCUR BY USING THE SERVICE. YOU ALSO AGREE TO INDEMNIFY KERB FOR ANY CLAIM OR DEMAND AGAINST YOU BY ANY OTHER PARTY. IN NO EVENT WILL KERB BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL OR ASSOCIATED DAMAGES WHATSOEVER ARISING OUT OF ERRORS, MISTAKES OR INACCURACIES ON THE KERB WEBSITE, OR APP. YOU ALSO AGREE TO INDEMNIFY KERB AGAINST ANY PERSONAL INJURY OR DAMAGE TO A PROPERTY OR PARKING SPACE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE KERB SERVICE. BY USING THE SERVICE, YOU ALSO AGREE THAT KERB CANNOT BE HELD RESPONSIBLE FOR ANY INTERRUPTION OR CESSATION OF ITS SERVICE, OR FOR ANY FINANCIAL OR OTHER LOSSES THAT YOU MIGHT INCUR AS A RESULT OF YOUR INABILITY TO ACCESS THE KERB WEBSITE OR APP. KERB CANNOT BE HELD RESPONSIBLE FOR ANY UNAUTHORIZED ACCESS TO THE KERB WEBSITE OR APP, NOR FOR ANY COMPUTER VIRUSES, BUGS, TROJAN HORSES OR THE LIKE, WHICH MAY BE TRANSMITTED THROUGH THE KERB WEBSITE OR APP. YOU ACCEPT THAT NO CLAIM MAY BE BROUGHT AGAINST KERB IN RELATION TO THIS AGREEMENT MORE THAN TWENTY-EIGHT DAYS FOLLOWING THE BOOKING OR LISTING WHICH RELATES TO THE CLAIM. KERB WILL IN NO WAY BE HELD RESPONSIBLE IN THE EVENT OF A CLAIM BY A USER OR LEASER AGAINST YOU. FOR THE AVOIDANCE OF DOUBT, IF A USER, LEASER OR OTHER PARTY MAKES A CLAIM AGAINST YOU RELATING IN ANY WAY TO YOUR USE OF KERB’S SERVICE, KERB WILL NOT BE REQUIRED TO RETURN ANY MONEY TO EITHER YOU OR ANOTHER USER, LEASER, OR PARTY, AS IT RELATES TO THE BOOKING OR LISTING IN QUESTION, NOR WILL IT BE REQUIRED TO PAY ANY ATTORNEYS’ FEES, ACCOUNTANTS FEES OR ANY OTHER LEGAL FEES WHATSOEVER. THIS LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. YOU ALSO AGREE AND ACKNOWLEDGE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION, THAT THE ENTIRE RISK OF YOUR USING THE KERB SERVICE REMAINS WITH YOU, AND THAT KERB CAN IN NO WAY BE HELD LIABLE FOR ANY DAMAGES, LOSSES, INJURIES OR EMOTIONAL STRESS THAT ARE IN ANY WAY RELATED TO YOUR USE OF THE SERVICE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHICH MEANS THAT SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN THESE JURISDICTIONS, KERB’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

IF YOU DO NOT AGREE WITH, OR ARE UNCLEAR ABOUT, ANY OF THESE LIMITATIONS OF LIABILITY, YOU MUST NOT USE THE KERB SERVICE.

Indemnification

You agree to release, defend, indemnify, and hold Kerb and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your use of the Kerb website and app.

Reporting Misconduct

If you deem that a User or Leaser with whom you have interacted on the Kerb website or app, or subsequently in person, has not behaved in an appropriate manner you should immediately notify Kerb of your concerns. If you deem that the conduct of said User or Leaser is reckless, racially abusive, illegal or otherwise strongly objectionable, you acknowledge that it is incumbent upon you to notify the relevant authorities – in most cases this will be your local police authorities.

Controlling Law and Jurisdiction

These Terms and your use of the Services will be interpreted in accordance with the laws of the State of Queensland and Australia, without regard to its conflict-of-law provisions. You and we agree to submit to the personal jurisdiction of a state court located in Brisbane, Queensland, Australia, for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights, as set forth in the Dispute Resolution provision below.

Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY, AS IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IF YOU DO NOT AGREE TO ANY OF THE TERMS OF THIS DISPUTE RESOLUTION, YOU MUST NOT USE THE KERB WEBSITE.

In order to expedite and control the cost of disputes, you and we agree that any legal or equitable claim arising out of or relating in any way to your use of the Service or these TOS, and the formation, validity, enforceability, scope, or applicability of this TOS, will be resolved as follows:

  1. INFORMAL NEGOTIATIONS. To expedite resolution and reduce the cost of any dispute, controversy or claim related to this Agreement (“Dispute”), you and Kerb agree to first attempt to negotiate any Dispute (except those Disputes expressly excluded below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations will commence upon written notice. Your address for such notices is your billing address, with an email copy to the email address you have provided to Kerb. Kerb’s address for such notices is PO BOX 158, Bellbowrie, QLD 4070, Australia.
  2. BINDING ARBITRATION. If you and Kerb are unable to resolve a Dispute through informal negotiations, all claims arising from use of the Service (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party will be final and binding on the other. YOU UNDERSTAND THAT IF EITHER PARTY ELECTS TO ARBITRATE, NEITHER PARTY WILL HAVE THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL. The arbitration will be commenced and conducted under the Commercial Arbitration Rules (the “AAA Rules”) of the Australian Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation will be governed by the AAA Rules (and, where appropriate, limited by the AAA Consumer Rules). If your claim for damages does not exceed $10,000, Kerb will pay all such arbitration fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). The arbitration may be conducted in person, through the submission of documents, by phone or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by a party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except as otherwise provided in this Agreement, you and Kerb may litigate in court to compel arbitration, stay proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.

EXCEPTIONS TO ALTERNATIVE DISPUTE RESOLUTION. Each party retains the right to bring an individual action in small claims court or to seek injunctive or other equitable relief on an individual basis in a federal or state court in Brisbane, Australia with respect to any dispute related to the actual or threatened infringement, misappropriation or violation of a party’s intellectual property or proprietary rights.

WAIVER OF RIGHT TO BE A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. You and Kerb agree that any arbitration will be limited to the Dispute between Kerb and you individually. YOU ACKNOWLEDGE AND AGREE THAT YOU AND KERB ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. Further, unless both you and Kerb otherwise agree, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” Section will be deemed null and void.

LOCATION OF ARBITRATION. Arbitration will take place in Brisbane, Australia. You and Kerb agree that for any Dispute not subject to arbitration (other than claims proceeding in any small claims court), or where no election to arbitrate has been made, the Magistrate and Federal courts located in Brisbane, Australia have exclusive jurisdiction and you and Kerb agree to submit to the personal jurisdiction of such courts.

General

Kerb’s failure or inability to enforce any of the provisions in this TOS will not constitute a waiver of future enforcement of that provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Kerb. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

Third party beneficiary

These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties. Notwithstanding the foregoing, the parties agree that the payment card networks are third party beneficiaries of these Terms for purposes of enforcing provisions related to payments, but that their consent or agreement is not necessary for any changes or modifications to these Terms.

Privacy Policy

Last updated 6 September 2016

This privacy policy is here to help you understand what information we collect at Kerb, how we use it, and what choices you have. When we talk about Kerb in this policy, we are talking about Kerb Technologies Pty Ltd., the company, Kerb, the downloadable iOS and Android application, and the Kerb website at www.kerb.works . Kerb is available for use via a web browser or applications specific to your desktop or mobile device.

Information we collect and receive

We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:

  • Information about your parking space. When Leasers list a parking space on Kerb, we retain the information related to that parking space. This may include, but is not limited to, textual descriptions, photos and location details.
  • Account and profile information. To use the Kerb Service we require you to register an account. Basic information that we require of you includes your name, email address and mobile phone number. Having rented a parking space through Kerb, Users will systematically rate their experience of dealing with a Leaser. This “rating” information, displayed in the form of a number and a heart icon, is made available to other Users and Leasers through the Kerb website and apps.
  • Billing information. If you wish to rent a parking space through Kerb, we will require you to provide your credit card details and/or Paypal details. These details are provided directly to our 3rd party payment gateway, Braintree Payments, are encrypted and are securely stored by Braintree. Kerb does not hold credit card details for any of its Users. Leasers are required to provide their bank details and address to Kerb, in order to receive payments.
  • Log data. When you use Kerb, our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you’re using it. This log data may include your Internet Protocol address, the address of the web page you visited before coming to Kerb, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data. Log data does not contain message content and is not routinely deleted.
  • Device information. In addition to log data, we may also collect information about the device you’re using Kerb on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings.
  • Geo-location information. In order for the Kerb Service to function properly, Kerb automatically detects the GPS location of any mobile device accessing its platform. In addition, WiFi and IP addresses received from your browser or device may be used to determine approximate location.
  • Kerb usage information. This is information about how you interact with the Kerb website and apps.
  • Communication content that you send and receive within Kerb. This includes:
    • The message content itself. This content can include messages, pictures, files and video among other types of files.
    • When messages or files were sent and by whom, when or if they were seen by you, and where you received them (in a channel or direct message, for example).
  • Information from partners or other 3rd parties. Kerb may receive information from partners or others that we could use to make our own information better or more useful. This might be aggregate level information about which IP addresses go with which zip codes or it might be more specific information about how well an online marketing or email campaign performed.

Our Cookie Policy

Kerb uses cookies, or similar technologies like single-pixel gifs and web beacons, to record log data. We use both session-based and persistent cookies.

Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Kerb account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your Kerb account and personal information in order to remember that you are logged in and which teams you are logged into. Other cookies are not tied to your Kerb account but are unique and allow us to do site analytics and customization, among other similar things. If you access Kerb through your browser, you can manage your cookie settings there but if you disable all cookies you may not be able to use Kerb.

Kerb sets and accesses its own cookies on its company-owned domains. In addition, we use 3rd parties like Google Analytics and Hotjar for website analytics. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

How we use your information

We use your information for the following:

  • Providing the Kerb service. We use information you provide to authenticate you and deliver message content to you and from you.
  • Understanding and improving our products. To make the product better we have to understand how users are using it. We collect usage data and we intend to use it many different ways to improve our products, including research. This policy is not intended to place any limits on what we do with usage data that is aggregated or de-identified so it is no longer tied to a unique Kerb user.
  • Communicating with you
    • Solving your problems and responding to your requests.  If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
    • In-product communications. We may use the information you provide to contact you through Kerb or via email, SMS or text message.
    • Email messages. We may send you service and administrative emails, particularly as they relate to a parking space booking. We may also contact you to inform you about changes in our services, our service offerings and important service related notices, such as changes to this policy or security and fraud notices. These messages are considered part of the service and you may not opt-out of them. In addition, we may send you certain marketing-related messages, from which you can opt out at any time.

Sharing and Disclosure

There are times when communications and related content and other user information may be shared by Kerb. This section discusses only how Kerb may share user information. Kerb may share information:

  • With consent, to comply with legal process, or to protect Kerb and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Kerb; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a law enforcement or other third party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so.
  • With third party service providers and agents. We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. For example, we may share data with a security consultant to help us get better at preventing unauthorized access or with an email vendor to send messages on our behalf. We may also share data with hosting providers, payment processors, marketing vendors, and other consultants who work on our behalf.

Security

Kerb takes reasonable steps to protect information you provide to us as part of your use of the Kerb service from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.

Children’s information

Kerb is not directed to children under 16. If you learn that a minor child has provided us with personal information without your consent, please contact us.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Kerb after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.

Contacting Kerb

Please also feel free to contact us if you have any questions about Kerb’s Privacy Policy or practices. You may contact us at privacy@kerb.works or at our mailing address below:

Kerb Technologies Pty Ltd
PO BOX 158
Bellbowrie
Queensland 4070
Australia