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Frequently Asked Questions

Users

To book a space, simply, follow the below steps;

  1. Download the KERB app on an Android or iOS phone. (Skip this step if you’ve already downloaded the app).
  2. Sign up for KERB via our mobile app or website (Skip this step if you’ve already registered, proceed to the next step).
  3. Open your KERB app.
  4. Click on the “Find a space” tab.
  5. Enter the address where you want to park into the “Search for place or address” box.
  6. Click on the suggested addresses.
  7. Move around the map to find the available parking spaces, you should see the red pins.
  8. Click on your desired parking space (red pin).
  9. Review the price, address, description and features before making your booking request.
  10. If you are satisfied, click on the “Next” button.
  11. If it’s monthly parking click on your start date from the booking calendar.
  12. If it’s daily parking select the dates that you want to book.
  13. Enter your credit, debit card or payment wallet details.
  14. Click on the “Complete booking” tab.
  15. Your booking request should be responded to within a few minutes.
  16. Wait for the notification that will be sent via SMS and/or email.

When you book a parking space through KERB, the person leasing that space is notified, at which point the leaser either accepts or declines your booking request. If the leaser accepts your booking request, they are bound by KERB’s Terms of Service to make that parking space available for the times you have booked it. If by any chance, you have booked a parking space and you cannot access this space, you should immediately contact the owner (you can do this through the ‘Bookings’ tab in the KERB app. KERB takes a very strict position on leasers who do not honour bookings and will deactivate the account of any leaser if they are not honouring bookings.

Yes, you can. Leasers can see messages from parkers in the “Manage my space(s)” tab. Parkers can see their messages in the “Bookings” tab.

Simply, login to your KERB app:

  1. Click on the “Bookings” tab.
  2. Find your booking request.
  3. Click on “Options” Click on “Messages”.
  4. Type your message in the box.
  5. Click on “Submit”.
  6. Wait for a reply.

A month-to-month or weekly parking is a subscription where you pay at the beginning of every month or every week for your access to the car park. The subscription is automatically paid each month or week using a credit card, debit card, TrueMoney, GrabPay, PayMaya or BPI ePay.

KERB will attempt to debit your payment thru your registered payment method 3x and when the payment fails your subscription will automatically be permanently cancelled and it will become available to be booked by other drivers. You may need to make another booking request.

Simply, follow the below steps;

  1. Go to the “Find a space” tab.
  2. Enter the address where you wish to park in the “Find a space” search box located at the top right corner of the website.
  3. Click on the small envelope “Send me alerts when there are new spaces near here”. See the below image.
  4. Click on “Send me alerts”.
  5. Wait for notification/alert.

Yes. You may open the gate using the “Open gate” button found on the website. 

  1. Login to your KERB account.
  2. Click on the “Bookings” tab.
  3. Find your booking.
  4. Click on the “Open gate” button.

The “Open gate” button will not appear until the date and time of your booking.

Alternatively, you may sign-in to the website www.kerb.works and click on the “Open gate” button.

As an aggregator of parking, KERB surfaces parking data from all parking locations in a city. These spaces are represented by the blue map pins on the KERB app. If you wish to park in a non-KERB space, simply tap on the pin and you will go to the car park providers website.

Some space owners require drivers to provide additional documentation at the point of booking. This documentation is usually a vehicle registration number, personal identification and/or insurance documentation.

This means your booking request was not responded to before the requested start date and time. You may find other parking spaces on the KERB app and make another booking request.

This means that the parking space may not be available on the date/s you booked. You may check your KERB app messages to see if the space owner left a message for you.

Our Terms of Service state that we generally do not process refunds. However, we are willing to make an exception for special cases.

We don’t generally reschedule bookings but we are willing to make an exception for special cases. Please reach out to our friendly customer success team at justask@kerb.works.

You can change your payment and documentation details at any time via the My KERB tab.

You may add/update your card payment details on the KERB App by following the below steps;
1. Open your KERB app.
2. Click on “My KERB”.
3. Select “Change your credit card”.
4. Enter your card number, expiration date, CVC the 3 digit code on the back or in front of your card, and your Postal/Zip code (your address/location).
5. Click on “Save”.
6. You should get a pop up that you’ve successfully updated your card details.

Yes, all drivers are sent a receipt/invoice automatically by KERB to their nominated email address.

Yes. You may view your invoice/receipt on the KERB App. However, at this point, the only invoice/receipt that you can view on the app is your latest payment’s receipt.

To view your receipt, simply, log in to your KERB App:

  1. Find the specific booking.
  2. Click on the “View details” tab.
  3. Click on “More” (located at the right top corner).
  4. Click on “Receipt”.
  5. Your last payment’s receipt will pull up.

At KERB, it is of utmost importance to make sure our payment gateway is as secure as possible. We currently use a company called Stripe to ensure this security. It is a requirement that every new card added to KERB is checked to prevent fraudulent activity. The (amount varies per country) charge on your card is how we check your card.

You can pay for your booking using the following payment methods; Debit card, credit card, TrueMoney, GrabPay, PayMaya or BPI ePay.

When paying via TrueMoney, a “0” must be added before the phone number

You may have used Facebook in signing up but If you need to reset the password, simply click on this link. Here you will be asked to enter the email you used to sign up for KERB. Once you have filled in your details, you will be sent another email, follow these steps to change your password.

Space Owners

It will only take a couple of minutes to list your space/s. Simply, follow the below instructions;

Download the KERB app from the App Store or Google Play, or you can visit www.kerb.works. Sign up and then simply follow these instructions and your car park will be set up in 5-minutes.

  1. Tap or click on the ‘Manage my space(s)’ tab.
  2. Click on “Add a space”
  3. Select the type of your parking space from the drop-down list.
  4. Give your space an eye-catching title. You may create your own title or select from the drop-down list.
  5. Select how should your parkers book your space? Hourly + Daily, Daily, Weekly or Monthly?
  6. Add the address or location of the parking spot. Make sure to use the pin to point to the exact location.
  7. Add 2-3 actual photos of your parking spot.
  8. Click on “Next”.
  9. Describe your parking spot. Provide a complete description of your parking space. We highly recommend that you provide the following information to increase the chance of getting bookings faster:
    • The number of available parking spaces at your address.
    • The height measurement of the spot.
    • The length x Width of your parking space.
    • Entry and exit points.
    • Location of your spot (basement, garage, driveway).
    • Other establishments nearby (Bus/Train station, Supermarket, School, Shopping Mall, etc).
    • Access to the parking space. (Swipe card, Access key, Passcode).
    • Actual photos of your parking spot.
  10. Select the features relevant to your parking spot by clicking on each image.
  11. Click on the “Save” button.
  12. Click on “Your Payout Settings” and add your payout details.
  13. Click on the “Publish” button.
  14. Just relax while we get your parking spot booked.

There is no cost to list your own private parking space, or even a whole car park, on KERB.

When a parker books a space on KERB, provided the booking is approved, the parker is automatically sent any ‘Special Instructions’ that you provided when you listed your parking space. These ‘Special Instructions’ (which might include details such as a building access code, a hiding place for a key, or a password to give to a security guard) are only visible to the person who has booked your parking space. They are not visible to the general public.

No. Your acceptance of KERB’s Terms of Service and, by extension, your usage of KERB’s parking software system, indemnifies KERB against any damage to a property, parking space or nearby vehicle, while a user is parked in a space they rented through the KERB platform. We strongly advise you to have property or vehicle insurance before you start using the KERB app.

KERB’s Terms of Service state that you accept all responsibility for payment of tax on any money you earn from leasing your property. Before you list your parking space on KERB, it is always a good idea to check whether local government laws or rules relating to your building prevent you from listing your private parking space to earn money. Most cities in the world do not prevent people from legally listing their parking spaces on KERB.

You may update the price of your parking space on the app or on the web, please follow the below steps;

1. Go to your KERB app.
2. Click on “Manage my space”.
3. click on the “Edit” tab.
4. Go to “Mark out your parking spaces”.
5. Click on your listing/parking space.
6. Click on “Edit selected”.
7. Scroll down a bit and enter your desired price into the “Set a price” box provided.
8. Scroll up and click on “Close editor”.
9. Go back to your listing/parking space to see if the changes were saved.

Yes. Note, however, that by leasing a parking space on KERB, you agree to the Terms of Service. Specifically, you acknowledge that you are legally entitled to lease any parking space(s) that you list on the KERB app or website. You can only lease parking spaces that you are legally allowed to lease.

You may approve a booking request via your email or by responding ‘YES’ to the SMS that we sent to you.

However, the EASIEST and the FASTEST way to approve a booking request is via the KERB app.

  1. Sign in to your KERB app.
  2. Click on “Manage my space/s”.
  3. Click on the “Bookings” tab.
  4. Find the booking request.
  5. Click on “Approve”.

KERB automatically transfers parking fees (minus KERB’s transaction fee) to your bank account or chosen eWallet, within 2 business days of a booking’s start-date.

Yes. You choose which days people can book your parking space.  Simply follow these steps:

  1. Go to “Manage my space(s)”.
  2. Click “Edit”.
  3. Go to the “Mark out your parking spaces” section.
  4. Click on “Select all Spaces”. 
  5. Click “Edit selected”
  6. Go to “Availability”. Here you can choose which days to make unavailable, by selecting them on the calendar.

Instant book allows parkers to book and drive into your space “RIGHT NOW”. It automatically approves all booking requests. You should only enable Instant Book if you can support parkers driving into the space immediately, without contacting you.

Yes. Simply follow these steps:

  1. Go to “Manage my space(s)”.
  2. Click “Edit”.
  3. Go to the “Mark out your parking spaces” section.
  4. Click on “Select all Spaces”. 
  5. Click “Edit selected”
  6. Go to “Advanced”.
  7. Locate “Instant Book”
  8. Click “Disable”.

Or send us an email at JustAsk@kerb.works.

Note that if you switch off ‘Instant Booking’, you will need to approve each booking request for your parking space or car park, before a parker receives a booking confirmation.

Yes you can. Leasers can see messages from parkers in the “Manage my space(s)” tab. Parkers can see their messages in the ‘Bookings’ tab.

You can do this by:

  1. Logging in to your KERB app.
  2. Click on the “Bookings” tab.
  3. Find your booking request.
  4. Click on “Options” Click on “Messages”.
  5. Type your message in the box.
  6. Click on “Submit”.
  7. Wait for a reply.

A month-to-month or weekly parking is a subscription where drivers pay at the beginning of every month or every week for their access to your car park. The subscription is automatically paid each month or week using a credit card, debit card, TrueMoney, GrabPay, PayMaya or BPI ePay.

KERB will attempt to debit the driver’s payment thru their registered payment method 3x, and when the payment fails the subscription will automatically be permanently cancelled and it will become available to be booked by other drivers. They may need to make another booking request.

KERB does not require your personal identification (i.e., passport or driver’s licence) details, but the 3rd party payment processing platform KERB uses – ‘Stripe’ – does.

Stripe is an extremely reputable, and widely used, online payments platform, but it has EXTREMELY strict rules about knowing who is making a payment and who is receiving payment. The single reason for this is that it must comply with international anti-money laundering laws.

Please rest assured that Stripe stores your ID details in an encrypted format on highly secure servers.

General

Yes. You can deactivate your account at any time. However, if you have an active booking on a parking space you have listed on KERB, you will not be able to deactivate your account until that booking is finished. If you cancel a booking prematurely, the relevant cancellation fees – as stated in KERB’s Terms of Service – will apply.

KERB is localized for 600 cities around the world, which means that most big cities are listed on KERB. If your city is not listed on KERB, you can still use KERB, but you won’t see the photos of your specific city. Instead, you will see photos of the nearest biggest city in your country.

Yes, you can. Simply send an email to noSMS@kerb.works. Note, however, that notifications are an important part of using the KERB service. KERB takes no responsibility for messages and notifications you did not receive, if you have switched off SMS/text notifications.

Please send an email to JustAsk@kerb.works. A KERB Customer Success Manager will get back to you within a few hours.

Please send your email to privacy@kerb.works. A KERB Customer Success Manager will get back to you within a few hours.

You may find the version of your KERB app, by following the below steps;

  1. Open your KERB app.
  2. Click on the “My KERB” tab.
  3. Scroll down to the bottom and click on “Help”.
  4. Find “Rate the KERB app”, across that, it’s the version of the app written in small texts.

KERB Box™

Yes, the KERB Box™ can be configured to close a gate, for example via a timer. We assume there is a close loop ground sensor or a timer that shuts the gate by default, more configuration is required to have the KERB Box™ close the gate.

If the gate controller has a separate close gate connection point please wire it to the secondary relay and advise us to pulse the secondary relay to close the gate at the end of the timer. If the gate uses the same contact point for open and close please advise us to pulse the primary relay again when the timer runs out.

Please specify an appropriate timer length for the car park and gate you’re installing the KERB Box™ at support@kerb.works or your gate install contact so that we can configure the box for this scenario.

Yes, some gates require a relay pulse of a specific length to trigger their open function. Please contact support@kerb.works or your gate install contact to configure a custom pulse length for your box.

KERB allows drivers to add several vehicle registration numbers to their KERB profile. A driver simply selects the vehicle they are driving in the ‘My KERB’ section of the app.

KERB can add time restrictions to the entry gates to stop drivers entering consecutively using the KERB “Open Gate” button. All gate opens are logged and traceable back to individual drivers to allow space owners to pursue their preferred enforcement path. Drivers who try to abuse the system can be removed from KERB.

Yes, the KERB Box™ can easily handle a high volume of bookings and KERB continues to make hardware and software optimisations to make the drive-in experience faster and more seamless than other forms of access control.

This rarely happens, as most people have their phone with them most of the time. If a driver got stuck at a gate because their phone had no battery, they could enter/exit your car park via the ‘Help’ button. An on-site security guard, car park attendant or remote control centre could open the gate remotely for the parker.

Car park staff will need to manually open the gate, as they would with your existing car park systems.